Unauthorised Product

We at KIARA Cosmetics are committed to stopping the sale of counterfeit and “black market” RevitaLash® Cosmetics products. Our first priorities are and have always been customer safety and regulatory compliance. We recognize that customer safety and satisfaction are fundamental to our company’s continued success.

We are aware of the persistent problem of unauthorized websites that are selling what look like RevitaLash® Cosmetics products. In this modern Internet age, it is not as difficult as it used to be for a scam artist to fake our logos and authorization seal to fool unsuspecting consumers. Many of the products sold on these websites have been opened, are not shrink-wrapped, come in damaged boxes (or no box at all), and lack our inventory control numbers. These products could be counterfeit, or at the very least they have been tampered with.

Auction sites such as Trademe, Strawberrynet, Fishpond, eBay and Alibaba cannot guarantee the authenticity of the products sold on their sites, and we cannot authenticate products bought in this way.

The only way to avoid purchasing counterfeit or tampered products online is to buy directly from revitalash.co.nz or from a reputable reseller whom you have done business with in the past. Be aware that although we diligently pursue unauthorized websites and counterfeit product, the sellers rarely use their real names, and often change the names of their sites and URLs to enter the market under a different identity. Please remain vigilant when trying to purchase our products online. If you purchase what looks like RevitaLash® Cosmetics product that has been tampered with or is not in its original packaging, please share with us the details of your purchase so we can follow-up through the proper legal channels. In this way, you can help us fight against counterfeit products and websites for the good of all consumers.