Shipping Information

Shipping & Delivery

Free Shipping on orders over $100
Orders $99 and under: $10 ex rural/ $12.99 rural delivery

Order Processing & Tracking

We aim to dispatch all orders via New Zealand Post within 24 to 72 business hours (Monday to Friday).
Once your order has shipped, you’ll receive a confirmation email with tracking details. If you don’t see it, please check your spam or junk folder.

Please double-check your delivery address at checkout, as we’re unable to make changes or redirect parcels once your order has been dispatched.

For any questions, please contact us at hello@kiaracosmetics.co.nz
Business Hours: Monday to Friday, 9am – 2:30pm NZT (excluding public holidays)

**Please note - Orders containing PRE-ORDER items:

From time to time, we may offer products on pre-order. These items are clearly marked on the product page with an estimated dispatch timeframe. If your order contains a pre-order item, your entire order will be held and shipped together once all items are available. If you would like in-stock items shipped sooner, we recommend placing a separate order. Estimated dispatch dates are provided as a guide and may be subject to change.

Shipping Policy

  • Processing time is typically 2 to 3 business days

  • Delivery timeframes are estimates only and are not guaranteed

  • All domestic orders ship via NZ Post

  • All orders are sent with signature required by default

If you leave delivery instructions such as “leave at back door” or “leave in letterbox”, this may be treated by NZ Post as Authority to Leave. In these cases, Kiara Cosmetics is not liable for lost, stolen, or damaged parcels. By providing such instructions, you accept full responsibility for the parcel’s safety upon delivery.

Once dispatched, address changes must be requested directly with NZ Post.
We are unable to make any updates after your parcel has shipped.

Parcels returned to us due to incorrect address or non-collection may incur additional re-shipping charges. Shipping fees are non-refundable in the case of courier delays.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us at hello@kiaracosmetics.co.nz within 7 days of delivery. Include your order number and clear photos of the item(s) and packaging.

We’re happy to organise a replacement or refund where appropriate.
However, we cannot ship any replacements until the original item has been returned to us. If the error or damage is confirmed to be our fault, we’ll provide a prepaid return label.