MEMBER’S ACCEPTANCE OF TERMS
By participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies, and procedures of the Program, including, without limitation, these Terms and Conditions, including the provisions below dealing with mandatory arbitration of all disputes. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.
COMPANY'S RIGHT TO CHANGE/CANCEL PROGRAM
Company may alter, limit, modify or terminate the Program, the Program structure, any other feature of the Program, or these Terms and Conditions in its sole and absolute discretion at any time and in any manner without notice. Your continued participation in the Program will confirm your acceptance of such changes. If the Program is terminated, all unredeemed benefits will be forfeited without any obligation or liability and will not be honored upon termination or after the conclusion of the notice period, if any notice is required by law. In all matters relating to the administration of the Program, the decisions of Company will be final.
Individuals can enroll by creating an account at revitalash.co.nz. Membership is free and no initial purchase is required in order to become a Member. Member must provide information accurately and completely when creating an account. Company reserves the right to refuse membership to any customer who does not follow the enrollment procedures. Member should promptly advise Company of any changes to their personal account contact information, such as name, address, telephone number(s) and/or email address, by visiting https://www.revitalash.co.nz/rewards and updating their member account.
Membership is eligible for any customer age 18 years and over.
Company will communicate with Members about marketing via email, SMS and other channels, including about special Member promotions, offers and more. Company will also use these channels to communicate the Member’s tier status, notify Member of eligibility for a benefit, communicate Program changes and more. Company is not responsible for communications, offers, or rewards sent to out-of-date email, SMS or other addresses. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.
RETURNS AND EXCHANGES
Merchandise returns and exchanges must be made in accordance with Company's return policy available at https: https://www.revitalash.co.nz/pages/returns-exchanges.
In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the account that was used for the eligible purchase (whether or not the membership number is presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned.
Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited.
If points are earned on a product purchase and this item is refunded, points related to this product will be deducted. Points cannot be redeemed for cash or transferred between accounts. Points cannot be rewarded for purchases made before joining.
1 lash dollar is earned for every $1 spent on a product order. Lash dollars are not earned on shipping costs.
Birthday points are only rewarded if the member has created an account and registered their birthday a minimum of 30 days prior to their birthdate to receive valid points.
Product rewards are available on a while stocks last basis. If a reward is sold out, a customer must select another item in stock, or wait until their desired reward becomes available again.
Members can earn points by creating an account, and with the purchase of products at revitalash.com based on their Tier Level status.
They can earn additional points by completing activities such as:
Members will receive points for their annual birthday reward based on their Tier level status. A Member must be a registered user of the Website in order to earn points for online purchases. Points are only a measurement of a Member’s participation in the Program. Points are only redeemable for awards as provided for by the Program. Points may not be transferred by operation of law, such as by inheritance or in bankruptcy.
Points can be redeemed at revitalash.com for purchases in increments of $10 for every 1000 points redeemed, provided that the Member’s purchase is equal to or greater than the value of points being redeemed (i.e. to use a $10 reward there is a minimum purchase amount of $10). In order to redeem points, a Member will need to provide account information.
POINT AND REWARDS EXPIRATION
ALL points will expire after 12-months of inactivity after joining the Program.
A Program Member account is deemed to be inactive if points are not earned in connection with such account for 12 months. Once an account is deemed to be inactive, all points in such account may, in Company’s sole discretion, be deemed to have been forfeited by such Member, with or without notice.
Once you redeem your points for a reward (I.e. 1000 = $10), your reward will expire 6 months after being issued.
Points are reduced to zero upon closure of a membership.
VALID EMAIL ADDRESS
A current, valid email address is required for a Member to be eligible for select benefits, offers and updates. Member must notify Company of change of email address by updating Member account information online.
RIGHT TO REVOKE
Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole and absolute discretion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud.
Points will not be awarded if in Company’s reasonable opinion, the merchandise purchased will be used for resale or commercial use and any points awarded on such purchases will be forfeited. If a Member was awarded points for an offer or promotion in which a Member purchased product(s) in excess of reasonable quantities, the points awarded as a result of that offer or promotion may be forfeited without prior notice and the account may be suspended or closed.
Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle the Program Member to any vested rights, and Company does not guarantee in any way the continued availability of any reward, redemption level, rebate or any other benefit. Company assumes no liability to Members as regards the addition or deletion of items from or for which points can be collected and/or redeemed.
Except as may be permitted from time to time by Company, points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold. Any points so acquired are void. For the avoidance of doubt, such prohibited transfers include transfers upon operation or law upon the death of a Member.
REFER A FRIEND
As a member of RevitaLash® Rewards, you have access to our referral program.
Referrers - The member who is completing the referral.
Referred Customer - The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address). The Referred Customer must complete an order on revitalash.co.nz to utilise discount and must not have shopped on revitalash.co.nz previously.
Qualified Referral - Referrers will earn a $15 voucher for each Qualified Referral. A Qualified Referral is defined as a Referred Customer who makes their first purchase at revitalash.co.nz utilizing a link provided by a Referrer. As a Referrer, you are limited to one Qualified Referral for each Referred Customer; meaning any additional purchases after the first purchase made by a Referred Customer are not counted as additional Qualified Referrals.
The $15 voucher will be issued upon a completed purchase being made on revitalash.co.nz using your unique referral code. One voucher is permitted to be used per transaction and cannot be used for a gift card or with any other promotion or discount offer.
Reward vouchers have a 6-month expiry from date of issue.
Referral Discounts - For each Qualified Referral, the Referred Customer will receive a one-time use code for 15% off their first purchase at revitalash.co.nz. Referral Discounts do not have cash value and are not redeemable for gift cards or e-gift cards, and cannot be used on previous purchases. Referral Discounts are not valid on tax or shipping, and cannot be combined with other offers or promotions.
Errors or Inconsistencies
Despite Company’s best efforts to ensure accuracy, errors occasionally occur. Company reserves the right to correct such errors at any time even if it affects pending benefits in Member’s account. In the event of any inconsistency or discrepancy between the Program Terms and Conditions or other statements contained in any related materials or advertising, the terms of the then-current Program Terms and Conditions shall prevail, govern, and control.